Home → Customer Service

Customer Service


Welcome to the Gavere Leather Customer Service page! We're here to ensure you have a fantastic experience with our handcrafted, high-quality leather products. Below, you'll find detailed information about our products, shipping, returns, and more. If you have any additional questions, feel free to contact us directly.


Shipping Information

We ship our products domestically and internationally. Orders are processed within 2-3 business days, and shipping times vary based on your location:

  • Domestic Shipping: 3-7 business days
  • International Shipping: 7-21 business days

We offer free shipping on all domestic orders over $50.


Tracking Your Order

Once your order has shipped, you will receive a confirmation email with a tracking number. You can use this number to track your package on our website or through the carrier's tracking service.


Return Policy

We take pride in the quality of our products and want you to be completely satisfied with your purchase. If for any reason you are not happy with your order, we offer a hassle-free return policy:

  • Returns: We guarantee against damaged or defective product. We do not accept returns on any item that has been personalized. You can return the non personalized items within 30 days of receipt for a full refund, provided the item is in its original condition.
  • Exchanges: If you need a different size or style, we are happy to exchange your item within 30 days of receipt. We do not accept returns on any item that has been personalized.
  • Process: To initiate a return or exchange, please contact our customer service team with your order number and reason for return.


Refunds

Refunds will be processed within 5-7 business days after we receive the returned item. The refund will be issued to the original method of payment.


Additional Information

Care Instructions
To maintain the beauty and longevity of your Gavere Leather products, we recommend the following care instructions:

  • Avoid prolonged exposure to direct sunlight and moisture.
  • Clean with a damp cloth and mild soap; do not use harsh chemicals.
  • Store in a cool, dry place when not in use.


Contact Us

If you have any questions or need further assistance, please reach out to our customer service team:


Thank you for choosing Gavere Leather. We appreciate your business and are dedicated to providing you with the highest quality leather products and customer service.